Dual factor authentication (also known as 2FA or two-step verification) is a security process that requires the user to provide two different authentication factors to verify themselves. It gives a higher level of assurance than single-factor authentication (SFA) methods, that require to only provide one factor (usually a password).

It’s one of the best ways to secure your account and the setup process is very easy so we strongly recommend you to enable 2FA for your account immediately after you complete the registration process. Our 2FA system uses a TOTP solution which means it requires a Google Authenticator app. It’s more secure and reliable than using SMS as 2FA solution.

Follow these steps to enable 2FA:

  • Download the Google Authenticator app for either iOS or Android

  • Go to to System Preferences menu

  • Click ‘Enable GA’ button in Google Authenticator section

  • Backup you secret key and confirm it by clicking on the box next to ‘I backed up a 16-digit code’

  • Confirm the setup by entering PIN code generated by 2FA

Next time you will be asked to provide a code from Google Authenticator to access your account or withdraw funds.

Please note that in order to disable your 2FA you will have to contact our support at support@primexbt.com. This procedure may take up to 5 business days.