Withdrawals

Withdrawal terms and conditions

For security reasons, PrimeXBT maintains limited cryptocurrency balances in its on-line hot wallet and processes all pending withdrawals once a day, between 12:00 and 14:00 UTC. A withdrawal requested before 12:00 UTC will be processed on the same day. Any withdrawal requested after 12:00 UTC will be processed the next day.

Please note that PrimeXBT reserves the right to manually review a withdrawal request before it's approved if it exceeds a specific amount or triggers a suspicious activity alert. This may delay a withdrawal until the review is completed and the withdrawal is approved.

Conversion of currencies between Wallets is not supported currently. Deposited funds cannot be exchanged for other currencies.

How to withdraw

To withdraw funds from your PrimeXBT account, go to the Main page of your Account. Click 'Withdraw' for the currency that you want to withdraw:

A pop-up menu will appear:

  • Select your withdrawal address (or add a new address)

  • Enter the amount of BTC you want to withdraw

  • Click 'Submit to withdraw'

  • Open your email inbox and confirm the withdrawal.

If you are unable to find the confirmation email, make sure to check all email folders such as Spam/Promotions/Notifications/Updates etc.

How to cancel a withdrawal

To cancel a pending withdrawal:

  • go to your Dashboard and click on the corresponding Wallet:

  • Under 'Transfer history' click 'X' for the withdrawal that you wish to cancel:

Pending withdrawals can be cancelled at anytime before 11:00 UTC.