Trading halt and technical issues

In case one or more exchange that contribute to PrimeXBT liquidity experiences outage or API/websocket connectivity issues, a temporary suspension of trading may occur. On very rare occasions trading halt may enact to correct an order imbalance, as a result of a technical glitch. Typically, such technical issues are quickly spotted by our dedicated monitoring team and fixed within 30-40 minutes.

You can also contact our 24/7 support at support@help.primexbt.com if you experience any technical issues with the platform